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Posts Tagged ‘Complaining’

The success of my complaint to Asda about their lads’ mags display was written up in our local paper this week. The article was pretty fair, although I’d hardly call a five minute queue at customer services and a five line complaint a ‘battle’, as they headlined it.

As the Express and Star have an online version people have the opportunity to comment. The commentators seem to fall into two camps – the ‘good on yer’ set and the ‘you’re a prude, haven’t you got anything better to do with your time, you leech on society you’ group.

So far, all the ‘vicar’s wife=prude’ comments have been from men. Interesting, but sadly not that surprising.

Meanwhile, my friend Mrs Starcook has complained about the same thing in the Wolverhampton Asda. They, however, phoned her and said they couldn’t do anything about the position of the magazines because ‘head office decide where everything is placed’. Sounds like buck-passing to me. The Asda I went into didn’t have the same problem.

Maybe they just need a few more people to complain. Any takers?

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The other day I had a surprising comment on my blog. I’ve not approved it for reading because it was from a reporter!

She’d read my story about my success in complaining to a local Asda store and wanted to write it up for our local paper.

On Friday night I was out with friends for the first farewell of many (we’re moving to the Vicarage very shortly). As I told them about the paper’s interest, Mrs Discoman commented that she never took her children down the magazine aisle because of the lads mags on display.

Another friend announced that she would be going into a local Asda and doing exactly the same thing as I had – putting the complaint in writing and indicating that a lack of action would affect her shopping habits ie that she would no longer patronise the store. So it seems that the campaign is spreading already!

The reporter I spoke to wanted to write about how I’d had success with my complaint, so she’s going to interview me properly in the next few days and send a photographer round.

Hence the hair appointment.

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Asda logo

I had a letter in the post today which cheered me a little. It was an apology from the manager of the Asda store which I’d shopped in for the first time on New Year’s Eve. He wasn’t apologising about the shocking queues in there, but then I’d not actually complained about that.

I had complained about their magazine displays.

We were hurtling around the shop trying to find a few sandwiches for lunch after a morning trying to sort out things in the vicarage we’ll be moving to at half term. We took a short cut down the magazine aisle and I was horrified to see the display of ‘Lads’ Mags’.

The store had a full shelving stack of FHM, Nutz and the like, with their glossy covers of buxom naked women. Because they had so many of these mags, they had them handily diplayed right at the height where my kids could get a full eyeful.

Now, I would really prefer it if these magazines were not produced, sold or desired by their readers. However, given that this is the case, I feel strongly that they should displayed out of the eyesight of the under-18s. Hence my complaint to the manager of Asda. The over-sexualisation of children in our society is a worry to many and surely this sort of display must make a contribution.

So I was pleased that he wrote to me, apologised and told me that he has arranged for ‘the magazines in question to be moved up to the top shelf to avoid any other issues’.

Seems like it’s worth complaining. Maybe I should start a campaign?

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